SHIPPING + RETURNS

SHIPPING POLICY

We currently only ship within the US. All orders take 2-3 business days with the exception of holidays and natural disasters.

  • All orders are shipped Monday-Friday 

  • All orders placed before 2:00pm CT will be shipped the same day

  • All orders placed after 2:00pm CT will be shipped out the following business day

  • Please note: we take as many precautionary steps and measure when packaging your order to ensure no damage is done during delivery. However, by ordering product online you are agreeing to not holding us solely responsible for damaged good upon delivery. If you do have damage done please contact us immediately.

  • Due to COVID-19 we have been informed by all delivery services that they can not guarantee delivery times

Shipping Methods:

USPS 2-3 Business Days 

USPS 1 Day EXPRESS

UPS Overnight

Local Same Day Door Step Delivery (by 2pm CT, must call or message to confirm you qualify for this)

COVID-19: 

We understand the health and concerns for all during the COVID-19 pandemic. We want to ensure you that we are taking all safety precautions by using gloves and face masks during fulfillment and delivery. We also only have 1-2 people handling fulfillment that wash their hands and use hand sanitizer along with using lysol spray when needed. We are not only in the business of beauty, but we are also in the business of health and wellness. Therefore, the safety of our staff, customers, and community is not taken lightly. We are here for you every step of the way!

 

 

REFUNDS & EXCHANGES POLICY

We are unable do refunds or exchanges of products at this time. If you receive a damaged item, a mistake in your order, or any other additional concerns or complaints you must contact us at our shop contact within 24 hours of delivery to you. You may contact us by phone or email:

Email: shop@renewbeautymedspa.com

Phone: 214-369-1600 ext 2

 

Non-returnable items:

  • Gift cards

  • Skincare products

  • Hair products

  • Any additional health & personal care items

  • Original shipping cost

 

Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.